Professional Diversity Network, is currently hiring on a vacant job post of Rcc Fraud Admin Specialist based in Austin TX. Please read the job detail carefully before applying.
Job Title: Rcc Fraud Admin Specialist
Company Name: Professional Diversity Network
Job Type: Full Time
Job Location: Austin TX
Job Link Expiry: 2022-10-06
Posted on: Vacancypaper.com
Summary Posted: Aug 11, 2022 Weekly Hours: 40 Role Number:200412793 At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to surprise and delight. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you. The Retail Customer Care (RCC) team is seeking an individual with excellent analytical and research skills to join the group as a Fraud Admin Specialist. We enhance the overall customer purchasing experience by efficiently and correctly analyzing orders to identify and stop fraudulent activity and determine the appropriate next steps. This position is located on-site at the Apple campus in Austin, Texas. Key Qualifications Previous fraud prevention experience preferred, but not required 1-2 years experience in customer service or order verification type role Excels at analytics and employ creative problem solving skills Customer-focused individual with an eye for identifying outliers among data sets Maintains a positive attitude in a high-stress/fast-paced work environment Excels at working independently to make timely decisions and take appropriate actions Demonstrates a passion for excellent customer focus and protection Communicates effectively in both verbal and written formats, with customers or partners, clearly and concisely Demonstrates flexibility and adaptability to a constantly evolving work-flows and responsibilities Advanced judgment, critical thinking, problem solving and decision-making skills Adept at navigating ambiguous and complex situations Acute attention to detail Ability to changes gears quickly Willing and able to work a schedule from 7:00 am to 10:00pm within a 7-day work week, including holidays, with additional flexibility when needed Ability to identify business process solutions that increase efficiencies Description On this team, we are adept at dealing with ambiguity, have the ability to make sound judgments & utilize problem solving skills in a timely manner, and are able to stay self-motivated and customer focused in a highly transactional role while working independently. We are skilled at speaking with both banks and customers in an order verification capacity, as the work we do involves engaging customers or financial institutions. Finally, you will easily build strong working relationships with your immediate team and members of other RCC groups. While the majority of daily tasks involved in this position are handled individually, teamwork is highly critical in learning the role, staying current with procedures/trends, and in building & maintaining a successful group culture. Our work comes in at a fast pace, and we are ready to meet the daily challenge! Education & Experience Bachelor’s degree preferred, or equivalent experience Additional Requirements PDN-9701fc90-5d67-4da1-8f06-9df6e587798c